All order information inlcuding credit card details are transmitted using 128 bit SSL encryption technology.
Oscilloscope Pictures is firmly committed to your right to privacy.
Oscilloscope will not share, rent or sell its mailing list to anyone. Information provided by visitors to our site will strictly remain with Oscilloscope.
Our site uses an order form for customers to request information, products, and services. We collect visitors contact information (phone, address, email, etc.) for the purposes of completing on-line transactions. This information is vital in verifying payment information or to help us contact you in case there is a problem or delay in filling your order.
Occasionally contact information from the order form is used to send you information about our new releases or promotions. Customers may opt-out of receiving future mailings by clicking the “unsubscribe” link within emails received from Oscilloscope. You may also unsubscribe by sending us a message to info [at] oscilloscope [dot] net with UNSUBSCRIBE in the subject line.
For further information or questions regarding this policy please feel free to contact us at: ian [at] oscilloscope [dot] net
RETURNS POLICY & INFORMATION
All returns are due within 30 days of receipt of your shipment (including gifts). You may return any unopened video or DVD, for any reason, for a full refund.
We can only process returns and refunds for items purchased from our site. Oscilloscope guarantees all products to be defect free. We will replace any defective or damaged product.
You can also cancel unshipped items. Please contact Consumer Sales.
For all products, please return to:
5491 E. Philadelphia St
Ontario, CA 91761
Attn: Erik Usison
For inquires and customer service, please contact: Bruce Farnsworth at 212.219.4029 ext. 27
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. We will only refund shipping costs if the return is a result of our error.
LOST PACKAGING SLIP
If you do not have your packing slip, please indicate the order number or the e-mail address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper, and send the package to the appropriate address above.